61. The Power of Trust: Establishing Client Relationships
The key to a positive relationship is a solid foundation of trust, and that is especially true when it comes to relationships with clients.
Tag practice management
59. Invest in their Success: Behind Ohio’s New CVA Program
Empowering your staff to further their knowledge is one of the most impactful ways to support them and contribute to their success—and yours. With a new OVMA program, it’s easier than ever to achieve.
58. Fighting the Good Fight: Resolving Conflict & Reducing Stress at Work
Stress and conflict are inevitable, but they're not inherently bad. Whether you flounder or flourish in the face of stress is largely up to you.
57. Battle lines: Identifying Conflict & Stress at Work
In today's demanding world, conflict abounds—among colleagues, clients, family, and even strangers. But even though you can't avoid it, you can control how you respond to it.
55. Tech Support, Part III: Searching for Solutions
How can veterinarians and practice owners improve the technician experience to keep them happy, healthy, and employed? Our panelists offer suggestions in this series conclusion.
54. Tech Support, Part II: One Problem, Many Voices
As with any complex problem, there are multiple sides to the technician staffing shortage. In this episode, we explore a trio of unique but intertwined perspectives: Those of the veterinary technician, the practice owner, and the educator.
53. Tech Support, Part I: The Root of the Problem
What is behind the widespread shortage of technicians, and what can be done to reverse it? It's a complicated question many organizations are asking but no one has yet been able to answer.
50. When Media Calls, Part 2: Handling Difficult Questions
Media interviews are a snap when you know what to expect, but how do you handle difficult questions—and keep your anxiety in check?
49. All is Well with My Soul: A Multi-Faceted Approach to Overall Wellbeing
More employers are realizing that personal problems don't necessarily stay personal—they inevitably bleed into work. That's why employee assistance programs provide support for all aspects of life, not just the job-related parts.
48. When Media Calls, Part 1: Confident Communication is Key
With the population of pet owners growing larger every day, and the volume of unreliable sources increasing exponentially, it is more important than ever to ensure the public is getting accurate information from the actual experts.